CuraLifeAfrica (“CuraLife”) have set out below the terms and conditions which apply to information shown in the pages of curalifeAfrica.com (“the Web Site”) and to the ordering of any products from the Web Site. By placing an order, you agree to and accept these terms and conditions.
a) CURALIFE AFRICA LTD is a registered company in Republic of Mauritius: Reg C164868.
b) The material in the Web Site is copyright to CuraLife or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
2. CONTACTING US
You may contact us using one of the following options:
3. WEB SITE INFORMATION
We do not accept liability for any loss (direct, indirect or consequential) which may arise from misunderstanding or misinterpretation of information contained in the Web Site or in respect of any error or omission. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from CuraLife web site.
4. DESCRIPTION OF PRODUCTS
5. ORDERING PRODUCTS
6. THE PRICE AND PAYMENT
7. DELIVERY OF PRODUCTS
From order time, we may require up to an additional 3 business days for processing before the order is shipped out. Express shipping price will depend on the weight of the products ordered and is calculated automatically as you add products to your cart and select your desired shipping method and destination. Large orders, multi-box orders or orders with total calculated weight greater than the highest rate of the shipping rate table may require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment
8. CANCELLING ORDERS AND WITHDRAWAL
a) Right of Withdrawal
You are entitled to withdraw from this contract within 14 days without giving any reason for doing so. The right of withdrawal expires in 14 days, starting from the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods. In order to execute your right of withdrawal, you should notify us using contact details indicated in Section 2 of the Terms & Conditions via an explicit notification (for example, a letter sent by post or e-mail) about your decision to withdraw from the contract. Optionally, you may use the attached withdrawal sample form that can be downloaded by pressing here.
In order to meet the deadline for the right of withdrawal, your notification about exercising your right of withdrawal must be sent, before your right of withdrawal expires.
b) Effects of Withdrawal
If you withdraw from this contract, we shall return all payments received from you, including delivery costs, if any, (except for the additional costs incurred due to the fact that you have chosen a mode of delivery which is not our proposed least expensive standard delivery mode), without undue delay, and in any case no later than within 14 days from the day when we were made aware of your decision to withdraw from the contract. Refunding will be done using the same payment instrument that you used for the original transaction, unless you have clearly agreed otherwise. In any case, you will not be charged any fee in connection with any such refunding.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
You shall have to bear the direct cost of returning the goods
c) You may also cancel your order, i.e. by notifying us in writing at any time before the products have been delivered. In such a case terms and conditions for the rights of withdrawal indicated herein applies.
If possible, please provide us with the reason for withdrawal or cancellation.
d) You can no longer cancel your order and/or withdraw from our contract once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.
9. COMPLAINTS AND DISPUTE RESOLUTION
a) Any dispute arising between you and CuraLife shall be settled by negotiation, upon the parties trying to reach an agreement.
If it is not possible to settle a dispute between a consumer and CuraLife by negotiation, the consumer is entitled to submit a written complaint, including complaints regarding the quality of the product, to CuraLife to e-mail indicated in Clause 2 of these Terms & Conditions, indicating therein:
• his or her given name, surname, address of the place of residence and contact information;
• order number;
• the date of submitting the submission;
• the essence of the dispute, his or her claim and its justification.
b) The reply to such a complaint shall be given within 15 business days.
c) If CuraLife does not provide a reply to the complaint of the consumer within the time period specified in Clause 9. Paragraph, it shall be deemed that the CuraLife refuses to satisfy the claim of the consumer.
d) If CuraLife refuses to satisfy the claim of the consumer or the consumer is not satisfied with the solution offered by CuraLife, the consumer is entitled to turn to:
1. The Consumer Rights Protection Centre of the Republic of Mauritius in order to receive assistance in solving the dispute;
2. A out-of-court solver of consumer disputes, if such has been established in the relevant field in the Republic of Mauritius;
3. The Commission for Solving the Consumer Disputes the Republic of Mauritius, if the assistance provided by the Consumer Rights Protection Centre in solving the dispute has not ensured a results and it is possible to convene the Commission for Solving the Consumer Disputes in the relevant field for examining a dispute;
4. The court.
e) The Courts of the Mauritia will have exclusive jurisdiction over the disputes between the customer and CuraLife.
a) The products advertised in the Web Site are only intended for sale to persons dealing as consumers and are not for re-sale.
c) Any contract between us shall incorporate these terms and conditions and be under the law of the Republic of Mauritius.
11. LIMITATIONS OF LIABILITY
CuraLifeAfrica does not assume any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site.
In no event will CuraLifeAfrica or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any direct, indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.
In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.